Privacy Policy

Last Updated: August 2, 2025

This Privacy Policy (“Policy”) outlines how we collect, use, disclose, and safeguard personal information gathered through your interaction with United Plumbers Tempe (the “Website”). It applies to all users who access the Website or submit a request for a quote. By using this Website, you consent to the data practices described herein.

Information We Collect and How It’s Used

We collect personally identifiable information (PII) you voluntarily provide when filling out forms on our Website. This may include:

Full Name
Phone Number
Email Address
Street Address

We use this information solely to respond to your inquiry or service request. We do not sell your data. However, we may share your information with our Premier Partners (as defined in our Terms of Service), who may further share it with their affiliates, agents, or contractors as necessary to fulfill your request.

Additionally, we may send you emails about promotions, services, or policy changes unless you opt out.

Your Rights and Control Over Your Data

You have complete control over your personal information. You may request the following at any time by contacting us at [email protected]:

Access the data we’ve collected about you
Request corrections to inaccurate data
Request deletion of your personal information
Express concerns about how your data is being used

How We Protect Your Information

We implement both technical and organizational security measures to protect your data:

Sensitive data is encrypted during transmission
Our Website uses secure “https” protocol
Only authorized personnel have access to stored information
All data is stored on protected, secure servers

Your privacy and data security are top priorities.

Privacy Rights for California Residents (CCPA Compliance)

Overview of CCPA Coverage

If you reside in California, the California Consumer Privacy Act (CCPA) grants specific rights concerning your personal information (“PI”).

Types of Personal Information We Collect

Identity Details: First and last name
Contact Details: Email address, phone number, physical address
Device Information: IP address, browser type, and identifiers

Sources of Personal Information

Direct submissions via our Website
Public social media interactions or reviews
Our Premier Partners, vendors, or service providers
Automatic collection via cookies or similar technologies

Why We Collect This Information

To provide service and quote fulfillment
To communicate updates or promotions
To improve customer experience and website functionality
To comply with legal obligations

Whom We Share Your Information With

Premier Partners and their agents/contractors
Third-party service providers (e.g., hosting, CRM)
Legal or government entities as required
Auditors or legal advisors

Data Retention Policy

We retain your information only as long as necessary to:

Fulfill the purposes described in this Policy
Comply with legal or regulatory requirements

Retention timelines may vary depending on data type and use case.

Your Rights Under the CCPA

As a California resident, you have the right to:

Right to Notice: Know what PI we collect, and why
Right to Access: Request details about data we’ve collected, including third-party disclosures
Right to Deletion: Ask for your data to be deleted (with exceptions)
Right to Non-Discrimination: We will not penalize you for exercising your privacy rights
Right to Opt-Out: While we don’t sell your PI, you may still contact us for further clarification

How to Submit a CCPA Request

To exercise your privacy rights, email us at [email protected] with:

Your full name
Contact details
Description of your request (e.g., access, delete, update)

If you designate an authorized agent to submit a request on your behalf, we may request verification and written authorization.

If you believe we are not abiding by this Policy, please contact us promptly.